Privacy Policy
Cassiopeia Performance
Last updated: September 2026
Cassiopeia Performance respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Cassiopeia Performance collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Who we are
Cassiopeia Performance is operated by Natalie Kaebisch, based in Sydney, Australia.
For privacy enquiries, you can contact:
Natalie Kaebisch
Cassiopeia Performance
Email: natalie@cassiopeiaperformance.com
2. What personal information we collect
Depending on how you interact with Cassiopeia Performance, we may collect personal information including:
your name and contact details, such as email address and phone number
your age or date of birth, where relevant to providing coaching
your cycling and training history
your cycling discipline and experience
your training goals and upcoming events
information about your training, performance and exercise
information about your availability and lifestyle where relevant to planning your training
information about injuries, illness, fatigue or other factors that may affect your training, where you choose to provide this information
information contained in coaching questionnaires and communications with you
training and performance information provided through TrainingPeaks
billing and payment information
information you provide when contacting us through the website, email or other communication channels
information about your use of our website, where collected through cookies, analytics or similar technologies.
We only collect information that is reasonably necessary for providing our services and managing our business.
3. How we collect personal information
We may collect personal information directly from you when you:
contact us through the website, email or phone
enquire about or purchase coaching services
complete a coaching questionnaire
provide information about your training and goals
connect your TrainingPeaks account to our coaching service
communicate with us about your training or coaching.
We may also receive information from third-party platforms that you choose to connect to our coaching services.
4. Why we collect and use your information
We may collect, hold and use your personal information to:
provide personalised cycling coaching
understand your cycling history, goals and individual circumstances
develop and adjust your training program
monitor your training and performance
communicate with you about your coaching
provide feedback on your training
manage your coaching package and relationship with us
process payments and invoices
respond to enquiries
improve our services and website
meet legal, accounting, insurance or other business requirements
manage complaints, incidents or disputes.
We will not use your personal information for a purpose unrelated to the purpose for which it was collected unless permitted or required by law, or where you have consented to the additional use.
5. TrainingPeaks and other third-party platforms
Cycling coaching is delivered through TrainingPeaks. If you engage Cassiopeia Performance for coaching, you will be asked to connect your TrainingPeaks account to ours so that your training and performance information can be viewed and managed as part of your coaching.
TrainingPeaks has its own privacy policy and terms governing how it handles information within its platform.
You can review the TrainingPeaks privacy policy on the TrainingPeaks website.
Other third-party services may also be used from time to time for purposes such as website hosting, email, payment processing, accounting, scheduling, data storage or communications.
Where third-party providers handle personal information on our behalf, we take reasonable steps to use reputable providers and protect information appropriately.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to provide our services or where permitted or required by law.
Depending on the circumstances, information may be disclosed to:
service providers who assist us in operating Cassiopeia Performance
TrainingPeaks or other training platforms you have chosen to connect to our services
professional advisers, such as accountants, insurers or legal advisers
payment providers and financial institutions where necessary to process payments
government agencies, regulators or other bodies where required or authorised by law
emergency services or other appropriate persons where necessary to address a serious threat to a person's life, health or safety.
We do not sell your personal information.
7. Overseas disclosure
Some third-party service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.
The location and privacy practices of third-party services may change over time. You can contact us if you would like further information about the overseas providers we currently use.
8. Direct marketing
We may occasionally contact you with information about Cassiopeia Performance services, updates or relevant offerings where permitted by law.
You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
9. How we store and protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the type of information, safeguards may include secure online platforms, password protection, access controls, device security and appropriate administrative procedures.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
10. How long we keep information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide ongoing services and to meet legal, accounting, insurance or other record-keeping obligations.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
11. Access to your information
You may request access to personal information we hold about you.
We will generally provide access unless an exception under applicable privacy law applies.
To request access to your information, contact:
natalie@cassiopeiaperformance.com
We may need to verify your identity before providing access.
12. Correcting your information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and we will take appropriate steps to correct the information where required.
13. Use of Images, Testimonials & Performance Results
From time to time, Cassiopeia Performance may wish to share athlete photographs, testimonials, race results, achievements or other information relating to an athlete's performance for promotional, educational or marketing purposes, including on the Cassiopeia Performance website and social media.
Cassiopeia Performance will only use identifiable images, testimonials or personal performance information for these purposes with the athlete's consent.
Athletes may choose not to provide consent, and choosing not to consent will not affect their coaching services.
Where consent has been provided, the athlete may withdraw their consent for future use by contacting Cassiopeia Performance. Withdrawal of consent will not require Cassiopeia Performance to remove material that has already been published or distributed.
14. Privacy enquiries and complaints
If you have a question, concern or complaint about how Cassiopeia Performance has handled your personal information, please contact:
Natalie Kaebisch
natalie@cassiopeiaperformance.com
We will acknowledge and investigate your complaint and aim to resolve it within a reasonable period.
If you are not satisfied with our response, or you believe your privacy has not been handled in accordance with Australian privacy law, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Website cookies and analytics
Our website may use cookies, analytics tools or similar technologies to understand how visitors use the website and to improve its functionality and performance.
These technologies may collect information such as your browser type, device information, pages visited and general website usage information.
You can adjust your browser settings to manage or block cookies, although this may affect some website functionality.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices.
The most recent version will be published on the Cassiopeia Performance website with the date of the latest update.
17. Contact us
If you have any questions about this Privacy Policy or how Cassiopeia Performance handles your personal information, please contact:
Natalie Kaebisch
Cassiopeia Performance
Sydney, Australia
Email: natalie@cassiopeiaperformance.com